Frequently Asked Questions （FAQ）

We started with a simple belief: vehicle maintenance should not be complicated.

Since 2015, X-AUTOHAUX has focused on providing automotive parts that are easy to install, reliable in everyday use, and designed to help people complete repairs and upgrades with confidence.

The "X" in X-AUTOHAUX reflects our commitment to getting the details right — ensuring every product we offer meets a practical standard of fit, function, and real-world performance.

As automotive technology continues to evolve, we continue to innovate. By combining our industry experience with intelligent digital tools and AI-powered solutions, we are improving how we understand customer needs, optimize our products, and deliver a smarter DIY experience.

We don't just sell parts.

We help remove the barriers between people and successful vehicle maintenance.

Absolutely. Customer satisfaction is our top priority. We demonstrate this through:

• 30-day free returns
• 100% response rate, typically within 48 hours
• Clear and transparent policies — no fine print traps
• Active social media engagement and community building

We are a real team that reads every email and takes every review seriously. If you ever feel unheard, please reach out directly at info@autohaux.com.

We work closely with experienced suppliers and follow quality control processes to ensure our products meet expected standards for fitment, functionality, and durability.

Our goal is to provide dependable solutions that customers can trust for their vehicle maintenance needs.

X-AUTOHAUX provides a wide range of new automotive products, including replacement parts and vehicle accessories designed for everyday maintenance, repair, and upgrade needs.

Our product range covers categories such as lift supports, vehicle covers, interior accessories, and other automotive solutions.

Enter your coupon code in the Checkout Page before checkout to apply the discount on your order.

The VIN, or Vehicle Identification Number, is a unique serial number located in your vehicle. This 17-digit number encodes information like the country of origin, the year it was built, the engine size, and other types of information.

All cars on the road today will have the VIN located on the driver's side through the lower windshield outside the vehicle. If this tag is blocked, you can also find this number on your vehicle's registration.

An OEM number is a unique alphanumeric code assigned by the Original Equipment Manufacturer to a specific vehicle part. It helps identify the exact part designed for your vehicle and allows us to cross-reference and find the correct replacement part.

You can usually find the OEM number on the original part itself, in your vehicle's owner's manual, through a dealership, or by checking the official parts catalog using your vehicle's VIN (Vehicle Identification Number).

Most engines will have a metal tab on the outside perimeter of the engine block containing the ID. Some vehicles may have the ID printed on the emissions label under the hood.

You can usually find the production date on a sticker in the doorjamb of the driver's door. If the car has been repainted or the tag has fallen off, calling the dealership should be able to provide this info with the help of your VIN.

By creating an X-AUTOHAUX account, you can enjoy 10% off your first order, faster checkout, and easier access to your order history and tracking information.

If you cancel an order where the discount was applied, the discount usage will be restored and you can use it on your next order. Please note that order cancellation can only be requested before shipment. Once shipment has occurred, the order cannot be canceled, and the discount usage will not be returned.

If you forget your password, click "Forgot Password" on the login page and follow the instructions to reset it through your registered email address. If you encounter any issues during the process, please feel free to contact our customer service team at info@autohaux.com for assistance.

You can connect with X-AUTOHAUX through our official social media channels. We share product updates, DIY vehicle maintenance tips, installation guidance, and real customer experiences to help drivers maintain their vehicles with confidence.

Follow us on Facebook, Instagram, YouTube, and TikTok to stay connected with our automotive community.

X-AUTOHAUX car cover series are designed to meet different protection needs, from everyday vehicle protection to heavy-duty outdoor coverage. The main differences are the fabric material, durability, and level of weather protection.

Choosing the right car cover depends on your climate, storage conditions, and the level of protection you need. At X-Autohaux, we offer a wide variety of car covers designed to meet every need — whether you want a lightweight cover to protect against dust or a heavy-duty cover to shield your vehicle from sun, snow, and harsh elements.

Use our vehicle selector to choose your vehicle's year, make, and model. After selecting your vehicle, the product page will indicate whether the cover is compatible with your vehicle.

For Universal Fit car covers, please check the product dimensions and compare them with your vehicle's measurements to ensure a proper fit. If the size is suitable, the cover can generally be used for your vehicle.

If you are unsure which option to choose or need help confirming compatibility, please feel free to contact our customer service team at info@autohaux.com for assistance.

Common signs that your lift supports need replacement include:

• Hood, trunk, or liftgate cannot stay open
• The door slowly falls after opening
• You need to manually hold it open
• The opening movement feels weak or unstable
• Visible damage, leakage, or corrosion appears on the strut

If your lift support no longer provides enough support, it is usually time for a replacement.

To choose the right lift support, first identify your application (vehicle, RV, boat, or other use), then check the required length, lifting force, and mounting style.

For the best fit, compare your existing lift support specifications or provide details such as length, force rating, and end fittings.

To find the correct lift support for your vehicle, use our vehicle selector to enter your vehicle's year, make, model, and trim (if applicable). The product page will help confirm compatibility with your vehicle.

Always confirm compatibility before purchasing to ensure proper fit and performance. If you need further assistance, please contact our customer service team at info@autohaux.com for help.

Yes. Many lift supports are designed for DIY replacement and can be installed with basic tools.

Most replacements involve removing the old support and attaching the new one using the existing mounting points. For installation guidance, please refer to the product page images for detailed instructions. If you need further assistance or have any questions during installation, please feel free to contact our customer service team at info@autohaux.com for support.

Replacing lift supports in pairs is generally recommended.

Since both supports usually experience similar wear and usage, replacing both sides helps maintain balanced lifting performance and prevents uneven stress.

Please refer to our Return Policy section above for full details. Most items are eligible for free return within 30 days as long as they are unworn and in original condition with tags attached. For complete terms, see our Return Policy page.

Please contact our customer service team immediately at info@autohaux.com with your order number, photos, and videos showing the issue. For verified quality issues, X-AUTOHAUX covers the return shipping fee, and our team will guide you through the resolution process.

For more details on quality-related returns, please refer to our Return Policy page.

We accept Credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, for secure and convenient payment.

Absolutely! You're welcome to check out using your credit card, PayPal, Apple Pay, Google Pay, Shop Pay.

The email on your order cannot be changed. However, we can send the shipping and tracking information to the correct email address. Please contact us if you need any help.

Orders can be changed or canceled only before they are shipped. Contact us via info@autohaux.com immediately if you need to make changes.

We cannot modify the billing address after the order has been placed. Please make sure your billing address is correct before completing your purchase.

Click "Track Your Order" above the navigation bar on our website, enter your tracking number from your order dispatch email, and click "Track".

Tracking information may take a few days to refresh after dispatch. If you need further assistance, please contact us at info@autohaux.com.

Once your order is processed, a confirmation email will be sent to the email address you provided at checkout. You can find your order details in that email or by logging into your account on our website.

For an existing order: Please contact our customer service team via info@autohaux.com.

To update your default address: Log in to your account and make the change.

Orders are typically shipped within 1 business day of being paid. We will provide you with tracking information once your order is on its way.

Available shipping options vary depending on your delivery address. After entering your shipping address during checkout, you will see all available shipping methods, including any faster paid shipping options if available.

We're sorry your package isn't where you expected.

Please first confirm that your shipping address and contact information entered at checkout are correct. Then, check with your neighbors, building reception, or other possible delivery locations in case the package was received on your behalf. If you still cannot locate your package, please contact our customer service team at info@autohaux.com for further assistance.

Yes. At X-Autohaux, we stand by our commitment to effortless shopping and straightforward returns. While we strive to meet your expectations every time, we understand that needs can change. That's why we've made the return process as simple and convenient as possible. Once your inquiry or request is received, our dedicated customer support team will review the details and process your case within 1–2 business days.

Your refund will be issued to the original payment method you used for your purchase.

We will process the refund to your original payment method within 14 days after we receive and inspect the returned goods. You are responsible for return shipping costs, unless the item is defective, the return is caused by our error, or the item's price is below $30 (free return is applicable).

For detailed refund terms and exceptions, please visit our Return Policy page.

Contact our customer service team at info@autohaux.com to request a return. U.S. customers will receive a free pre-paid return label on their first return.

For step-by-step instructions, including quality-related returns and refund eligibility, please refer to our Return Policy page.

X-Autohaux provides 365-day warranty. Please visit the warranty policy for details.

The warranty period begins on the date your order is delivered.

The warranty is limited to the replacement of the part or a refund of its purchase price. Specifically, it does not cover any associated costs such as towing, rental vehicles, storage, legal fees, or lost wages.

The warranty is valid only for the original purchaser and is non-transferable.

You can submit a warranty claim by contacting our customer service team or by submitting a ticket through your account for faster assistance.

Yes, you may request to change your shipping address before your order is shipped. Once your order has been shipped, we are unable to modify the shipping address due to delivery and security reasons. Please contact our customer service team as soon as possible if you need to update your shipping address.

If you receive a defective part, please contact us at info@autohaux.com immediately. Please attach photos of the defective part for reference, and our team will assist you with the return or replacement process to ensure a quick resolution.

Yes you can. Customers have 30 days to try the cover and see how it fits. If the cover doesn't fit, we can exchange the cover for you at no cost and as quickly as possible. A prepaid return label is emailed to you to return the original item and a brand new cover is shipped out once the original cover is returned. Just visit the contact us page to fill out our simple ticket and process an exchange.

If you experience any installation issues, please contact our support team and provide:

• Product model or order number
• Vehicle information
• Photos or videos of the installation issue

Our team will help troubleshoot the problem.

Yes. X-AUTOHAUX provides wholesale solutions for qualified businesses, including automotive retailers, distributors, and professional repair shops.

Please contact our business team for more information.

We welcome partnerships with:

• Automotive retailers
• Repair shops
• Distributors
• Online sellers
• Business buyers

If you are interested in working with us, please contact our team.

Please provide:

• Company name
• Business type
• Website or sales channels
• Product categories of interest
• Estimated order volume

This helps our team better understand your needs.

Our partners can benefit from:

• Competitive pricing
• Reliable product supply
• Wide product selection
• Professional support
• Flexible cooperation options

Yes. We support bulk purchasing solutions for qualified customers.

Please contact our business team with your requirements, and we will provide a suitable solution.

Depending on cooperation requirements, we may provide customized solutions including product selection, packaging options, and other business support.

Please contact us to discuss your specific needs.

Yes. We welcome collaborations with automotive enthusiasts, DIY creators, and content partners who share our passion for vehicle maintenance.

Please contact us with your profile and collaboration ideas.

Yes. X-AUTOHAUX is open to sponsorship opportunities with automotive communities, events, organizations, and creators that align with our brand values.

We are interested in supporting projects related to vehicle maintenance, DIY automotive culture, and enthusiast communities.

Please contact us with details about your project, audience, and collaboration proposal.

We consider various sponsorship opportunities, including:

• Automotive events and shows
• DIY automotive projects
• Car enthusiast communities
• Educational automotive content
• Creator collaborations

If your project matches our brand values, we would love to hear from you.